Returns

Full priced items can be returned back to us for online credit notes.
Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
You will need to cover the cost of return shipping
Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in color and size specifications. Colors may appear slightly individual monitor setting.
For customer service enquiries, please email support@hiddenagenda.com.au
For returns enquiries, please email support@hiddenagenda.com.au

Credit Notes are valid for 12 months from the date of issue.
Credit notes are to be only used for our online store and not in our retail stores.

The items must be received in original condition - unworn, unwashed, with all tags attached and no smell of ladies perfume/deodorant, no make up stains. Please take due care when trying on your order.
Footwear: must return in original conditions, no marks or stains. Returns must be made with original shoes box without any postage labels placed on the box.
Please note if you damage a garment after wearing it such as button falls off, zip breaks because of wear and tear, we cannot accept garments back for return.
If you use airmail (international orders) or non-express post within Australia, your parcel will be arrived at our office later than returned timeframe. We have the right to refuse your parcel, your parcel will be sent back to you.
We do not offer refunds unless the item is faulty or if we do not have a replacement. Postage on faulty orders will be applied as a credit to your account.
We do not offer refunds for change of mind in the items or choosing a wrong size.
Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
If the returned item/s does not meet the above standards, we have the right to deny.

Gift vouchers can be purchased via our website. We will send you an email with a gift voucher code.

The gift voucher code is valid for one year from the the purchased date.
Gift voucher will be sent to the purchaser 's email address. If you would like to give gift voucher to someone else, please send us an email support@hiddenagenda.com.au with the recipient details.
Online gift voucher can be used online only.
It’s not to be used in conjunction with any discount codes or other offers.
It cannot be cashed out for monetary value and can not be refundable for change of mind.
Please ensure your order is equal to or more than the value of the actual gift voucher. This does not include the shipping cost, as vouchers do not cover shipping cost. Please ensure you are also using the same account that was used to receive the voucher code made when entering it manually.
If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe

All items are carefully inspected before being sent out to customers to guarantee a high level of quality in the garments you purchase from us.

We are happy to replace, repair, or refund in the case of a manufacturing fault or other visible faults.

It can take up to 7 business days to process refunds.

Please post back the unwanted garments, attached with original online receipt to the following address.

Please Include:
Your Invoice
Your Order #

Hidden Agenda
SHOP SWG04 The District Docklands

1 Star Crescent, Docklands, VIC Australia 3008

Please take care sending as items lost in the post are your responsibility and we cannot offer credit or refunds on lost parcels.